Shipping Policy

At SoloSip Baby, we are committed to processing and delivering your order as efficiently as possible.

We currently ship orders worldwide.

Order Processing

Orders are typically processed and prepared for shipment within up to 4 business days after the order is successfully placed.

Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.

Please note that processing time is separate from shipping transit time.

Shipping Times

After your order has been processed and shipped, the estimated transit time is approximately 10 business days.

Therefore, the estimated total time from placing your order to delivery is generally up to 14 business days, consisting of:

• Processing: Up to 4 business days

• Shipping transit: Approximately 10 business days

Shipping times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination country, customs procedures, local postal services, carrier delays, weather, holidays, and other circumstances outside our reasonable control.

International Shipping

We currently ship internationally to many countries around the world.

International orders may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

SoloSip Baby does not control customs processing times and cannot guarantee how long a package may be held by customs.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to become active after the carrier receives and scans the package.

Tracking updates may occasionally be delayed while the package is in transit or undergoing customs processing.

Shipping Delays

While we work to meet the estimated delivery times stated above, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Customs delays

• Carrier delays

• Severe weather

• Natural disasters

• Public holidays

• Transportation disruptions

• Incorrect or incomplete shipping information provided by the customer

• Other events outside our reasonable control

If we become aware that your order cannot be shipped within the applicable timeframe, we will contact you as reasonably soon as possible and provide available options in accordance with applicable consumer protection laws.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply to you under the laws of your country or region.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, we may contact the customer to arrange reshipment.

Additional shipping costs may apply where permitted by applicable law.

If the package is lost or otherwise affected due to incorrect or incomplete information provided by the customer, we may be unable to provide a replacement or refund except where required by applicable law.

Lost, Stolen, or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.

You may also contact the shipping carrier directly for additional information.

If you believe your package has been lost in transit, please contact us at marcegagi@icloud.com so that we can review the shipment and determine the appropriate next steps.

Where required by applicable law, your statutory consumer rights remain unaffected.

Delivery Issues

If your order arrives damaged, contains the wrong item, or appears to be defective, please contact us at marcegagi@icloud.com as soon as possible after delivery.

Please include your order number and, where possible, photographs or videos showing the issue so that we can evaluate it and assist you.

For information about returns and refunds, please see our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us at:

marcegagi@icloud.com