Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a standard return, the item must be unused, in the same condition in which you received it, and, where applicable, in its original packaging with all included accessories. You may also be asked to provide proof of purchase.

How to Request a Return

To request a return, please contact us at marcegagi@icloud.com before sending anything back.

Please include your order number and a brief description of the reason for the return. We will review your request and provide you with return instructions if your return is eligible.

Please do not send your order back without first contacting us and receiving return instructions.

The return address will be provided to you after your return request has been approved.

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible. If the issue is confirmed, we will provide appropriate return instructions and cover reasonable return shipping costs where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, where possible, clear photographs or videos showing the issue. This helps us evaluate the problem and provide the appropriate solution.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.

Hygiene and Used Products

Because our products are intended for infant feeding, we take hygiene and safety seriously.

For standard returns due to a change of mind, we may be unable to accept items that have been opened or used where applicable law permits an exclusion for health or hygiene reasons.

This restriction does not apply to defective, damaged, incorrectly supplied, or otherwise non-conforming products where you have legal rights to a remedy.

Non-Returnable Items

The following may not be eligible for a standard change-of-mind return:

• Items that have been used or opened where applicable law permits exclusion for health or hygiene reasons.

• Items that have been damaged after delivery through misuse, improper care, or normal wear and tear.

• Gift cards.

• Any other items that are legally exempt from return under applicable law.

This does not affect any mandatory consumer rights you may have.

Sale Items

Sale or promotional items are subject to the same applicable consumer rights as regular-priced items.

If an item is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, you may still be entitled to a replacement, repair, refund, or other remedy regardless of whether the item was purchased on sale.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may request a return where eligible and place a new order separately.

European Union and Other Statutory Cancellation Rights

If you are located in a jurisdiction that provides a statutory right to cancel or withdraw from an online purchase, including the European Union, those rights apply independently of our voluntary 30-day return policy.

For example, consumers in the European Union generally have a legal right to withdraw from an online purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

Where applicable, statutory withdrawal rights will be handled in accordance with the laws governing your purchase.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

Where applicable law requires a refund to be issued within a specific period, we will comply with that requirement.

Contact Us

If you have any questions about returns or refunds, please contact us at:

marcegagi@icloud.com